Returns & Exchanges
At Petz Park, we want you and your pet to love every purchase, which is why we offer a 30-day return policy for unused fashion items in their original packaging. Please ensure all tags remain attached and garments are free of pet hair to qualify for a full refund or exchange.
Initiate Your Return
Log into our returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original protective packaging, ensuring that all designer labels and hygiene seals are intact.
Ship It Back
Print your prepaid shipping label from the portal and drop the package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing